Question 1

What specifications or models are available?

Accepted Answer

We manufacture custom parts based on customer drawings rather than selling fixed standard models. We can evaluate different materials, sizes, structures, and purchase quantities; the specific manufacturing scope is confirmed after receiving drawings, technical requirements, and annual demand.

Question 2

Do you support customized size, material, color, or process?

Accepted Answer

Yes, we do. We can evaluate dimensions, materials, machining processes, colors, and surface finishes based on your project requirements. CNC machining, turn-mill, Swiss-type machining, injection molding, die casting, and stamping each have different limits. Special materials, coatings, and complex tooling require a manufacturability review first.

Question 3

Can you provide samples?

Accepted Answer

Sample or first-article review can be discussed. Whether tooling is required, sample quantity, cost, lead time, and inspection scope must be quoted separately after the drawing and process are confirmed; we do not commit to unconditional free samples. After discussion, it can be decided that the sample cost will be credited against the mass production order.

Question 4

Do you provide technical data sheets or test reports?

Accepted Answer

Due to privacy protection, we are unable to provide technical specifications for the relevant products externally. For newly developed projects under collaboration, you may choose either in-house testing or third-party testing, and a test report will be issued.

Question 5

What industries or applications are your products suitable for?

Accepted Answer

Our practical machining experience covers automotive motor housings, copper wire terminals, injection-molded parts for power tools, toolboxes, multi-process machining, and optical-related components. Target applications include fluid control, industrial electrical, packaging automation, cleaning equipment, filtration, laboratory instruments, and professional garden equipment.

Question 6

Do you support OEM / ODM services?

Accepted Answer

Yes, we do.

Question 7

What is the service life or performance advantage of the product?

Accepted Answer

Non-standard parts do not have a uniform service life. Service life depends on the material, load, operating environment, mating structure, and validation method. We can evaluate the manufacturing plan according to the specifications and testing requirements provided by the customer.

Question 8

What is the minimum order quantity (MOQ)?

Accepted Answer

There is no one-size-fits-all MOQ that applies to every part. It needs to be confirmed based on the process, raw material procurement, tooling/fixtures, inspection requirements, and order volume. You can start by submitting drawings and estimated annual usage so we can assess the sampling, trial production, and volume supply options.

Question 9

Do you offer tiered pricing?

Accepted Answer

Tiered pricing can be discussed based on inquiry volume, annual forecasts, tooling amortization, material procurement, and machining processes. Prices at each tier are subject to the actual quotation; no fixed discount percentages are preset.

Question 10

Does the price include packaging, shipping, or taxes?

Accepted Answer

Subject to the actual quotation.

Question 11

Do you offer long-term cooperation pricing or bulk discounts?

Accepted Answer

Yes, this can be confirmed based on the specific negotiation and quotation.

Question 12

Can samples be shipped?

Accepted Answer

Yes.

Question 13

Are samples charged? Are they refundable?

Accepted Answer

Sample processing, tooling, fixtures, and inspection may incur costs. Whether these are credited against subsequent volume orders, along with the conditions and scope of any such credit, is confirmed through commercial negotiation; free or full refunds are not automatically promised.

Question 14

What is the sample lead time?

Accepted Answer

Metal products are typically completed within 15 days. For plastic products and combined processes, production speed depends on the actual product specifications, and is usually determined mainly by the progress of plastic mold development.

Question 15

Do you support sample approval before mass production?

Accepted Answer

Yes, we do.

Question 16

Are samples consistent with mass production?

Accepted Answer

Consistent. Production takes place in the same workshop, on the same equipment, using the same process.

Question 17

What is the production lead time after ordering?

Accepted Answer

Metal products are typically completed within 15 days. For plastic products and combined processes, production speed depends on the actual product situation, and is usually determined mainly by the progress of plastic mold development.

Question 18

Is the delivery time for bulk orders stable?

Accepted Answer

Stable.

Question 19

Will lead time be extended during peak seasons?

Accepted Answer

No.

Question 20

Do you support urgent or expedited production?

Accepted Answer

Yes, we can support that, though it may involve an additional scheduling fee.

Question 21

Can you provide production progress updates?

Accepted Answer

Yes, we can provide that.

Question 22

Do you have a quality control process?

Accepted Answer

Yes, we have a complete quality control system in place.

Question 23

Do you support third-party inspection?

Accepted Answer

We support this.

Question 24

Do you provide inspection or quality reports?

Accepted Answer

Yes, with the option of a pre-shipment inspection before dispatch.

Question 25

How do you handle quality issues?

Accepted Answer

When a quality dispute arises, both parties should confirm the scope of the issue based on the drawing version, inspection standards, batch and delivery records, and handle re-inspection, correction, rework, replacement, or claims in accordance with the contract. We do not commit to unconditional refunds or fixed compensation amounts.

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